FAQ

We specialize in HO scale, N scale, and G scale components, along with accessories that work across various scales. Our inventory includes everything from locomotives and rolling stock to buildings, track systems, and detail parts.

Absolutely! Our product range caters to all skill levels – from ready-to-run items for beginners to highly detailed option parts and scale accessories for experienced modelers looking to customize their layouts.

Yes, our adapters, scale parts, and track systems are designed to work with most major manufacturers’ products. If you have specific compatibility questions, please contact our customer service team.

You can create an account during checkout by selecting “Create an Account” after entering your email address. Account holders enjoy faster checkout and order tracking.

We accept Visa, MasterCard, JCB, and PayPal for secure online payments. All transactions are encrypted for your protection.

Orders can typically be modified or canceled within 1 hour of placement. After that, as we process orders quickly, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

We offer two shipping methods:

Standard Shipping ($12.95 flat rate): Via DHL or FedEx, typically delivered 10-15 business days after dispatch (7-12 days to North America).
Free Economy Shipping: Via EMS for orders over $50, typically delivered 15-25 business days after dispatch.

We process most orders within 1-2 business days. During peak seasons (November-January), please allow an additional 3-5 days for processing.

Yes! We ship globally except to some remote areas in Asia. All international shipments include tracking and may be subject to customs fees depending on your country’s regulations.

If any item doesn’t meet your model-building standards, you may return it within 15 days of receipt. Please contact our customer service team to initiate a return. Items must be in original condition with all packaging.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.

Once we receive your return, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Many products include printed instructions, and some have digital versions available on our website. If you need assistance, our customer service team can help locate the appropriate instructions for your item.

Yes! Our team includes model railroad enthusiasts who can provide basic technical guidance for installing and troubleshooting our light kits and electronic components.

Certainly! Our staff loves helping fellow modelers complete their projects. Email us at [email protected] with details about what you’re working on, and we’ll suggest suitable products from our inventory.