Privacy Policy

Welcome to MiniRail Works Shop (“we”, “us”, or “our”) at www.tracknmodels.com. We’re committed to protecting the privacy of our model railroad enthusiasts and hobbyists worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from our shop.

1. Information We Collect

To provide you with the best model railroad shopping experience, we collect the following types of information:

• Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information (processed securely by our payment partners), and phone number (optional for shipping updates).
• Order Details: Information about the HO scale locomotives, G scale accessories, lighting kits, or other products you purchase from us.
• Technical Data: IP address, browser type, device information, and pages visited to improve our website functionality.
• Communication Data: Records of your correspondence with our customer service team at [email protected].

2. How We Use Your Information

Your information helps us provide the model railroad products and services you love:

• Process your orders for scale models, parts, and accessories
• Provide customer support for your hobby needs
• Improve our product offerings and website experience
• Send order confirmations and shipping updates (you may opt out of marketing communications)
• Prevent fraud and ensure transaction security
• Comply with legal obligations

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

• Payment Processors: We share transaction data with Visa, MasterCard, JCB, and PayPal to process payments securely.
• Shipping Partners: We provide carriers with necessary delivery information to get your model railroad items to you.
• Legal Requirements: We may disclose information if required by law or to protect our rights.
• Service Providers: Trusted partners who help with website operations (all under strict confidentiality agreements).

We never sell your personal information to third-party marketers.

4. International Data Transfers

As we serve model railroad enthusiasts globally (except certain Asian and remote areas), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

5. Data Storage and Security

We take the security of your model railroad hobby data seriously:

• All payment information is transmitted via 256-bit SSL encryption
• We are PCI DSS compliant for payment processing
• Regular security audits of our systems
• We never store complete payment details on our servers
• Data is retained only as long as necessary for business or legal purposes

6. Your Rights

You have certain rights regarding your personal information:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Like most model railroad websites, we use cookies to:

• Remember your preferences (like scale preference: HO, G, etc.)
• Analyze website traffic to improve our hobby shop
• Provide a secure shopping experience

You can control cookies through your browser settings, but this may affect website functionality.

8. Children’s Privacy

While model railroading is a family-friendly hobby, our website is not directed at children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this policy as our model railroad shop grows. The updated version will be posted on our website with a new “Last Updated” date.

Thank you for trusting MiniRail Works Shop with your model railroad hobby needs. We’re as passionate about protecting your privacy as we are about providing quality scale models and accessories.

Happy Modeling!
The MiniRail Works Shop Team